By having more comprehensive information about your bug we can faster provide you a solution. So please gather required information and send the report to: suppo.nosp@m.rt@a.nosp@m.vatar.nosp@m.sdk..nosp@m.com

1. Make sure that the same functionality works in the Avatar SDK samples

If the sample works properly, try to find differences between using Avatar SDK in your scene and how it is made in the sample.

2. Describe the issue and steps how to reproduce it

To fix the issue, we need to be able to reproduce it. With a precise description of what you did, we can follow your actions and recreate the same situation.

3. Information about your environment

OS type and version
Unity version
In which build type the issue occurs: inside the Unity Editor, standalone build, mobile application or WebGL.
Plugin type and version number (Window -> itSeez3D Avatar SDK -> About)
Specify your account email

4. Get logs

If the issue is reproduced inside the Unity Editor, the best place to get a log file is the Console window. See the screenshot below.

Press the icon in the top-right corner and choose 'Open Editor Log'

To get logs from the standalone builds and mobile applications, follow the Unity Manual

In the case of WebGL build, press F12 in your browser and get console output.

5. Provide your unity project

If it is possible, you can share with us your minimal Unity project which can help us to reproduce the issue on our end.