By having more comprehensive information about your bug we can faster provide you solution. So please gather the required information and send the report to suppo.nosp@m.rt@a.nosp@m.vatar.nosp@m.sdk..nosp@m.com

1. Make sure that the same functionality works in the Avatar SDK sample

If the sample works properly, try to find differences between using Avatar SDK in your scene and how it is made in the provided sample.

2. Describe the issue and the steps how to reproduce it

To fix the issue, we need to be able to reproduce it. With a precise description of what you did, we can follow your actions and recreate the same situation.

3. Information about your environment

• OS type and version
• Unreal Engine version
• In which build type the issue occurs: inside the Unreal Editor or standalone build.
• Plugin version number
• Specify your account email

4. Get logs

If the issue is reproduced inside the UE Editor, the best place to get a log file is using the Output Log window. See the screenshot below.

To get logs from the standalone builds and mobile applications, follow the UE Manual

5. Provide your Unreal Engine project

If it is possible, you can share with us your minimal Unreal Engine project to help us to reproduce the issue on our end.